Skills Programmes
Work and Career Effectiveness
DURATION: 3 months
Total of 24 hours of class room engagement
- Describe how to manage workplace relationships
- Manage own work performance in relation to an organisation’s perfomance management system
- Manage time effectively to enhance productivity and enable a balanced lifetstyle
Client Care and Client Relationship Building
DURATION: 3 months
Total of 24 hours of class room engagement
- Apply the skills of customer care in specific work environment
- Demonstrate skills and techniques required to build a relationship with a client in a financial services environment
- Using CRM systems as a tool in a Financial services context
Finance for Non-finance Employees
DURATION: 3 months
Total of 24 hours of class room engagement
- Interpret Basic Financial Statements
- Describe and apply the principle of personal income tax
- Investigate ways of managing financial risks in own lives