Effective Coaching and Mentoring

DURATION: 16 hours of workshop content. Can be broken into 2 days over 1 month

Course Outline

• Building rapport
• Active listeniing skills
• Establish clear goals and expectations
• Giving effective feedback
• Leading by example
• Self-awareness
• How to communicate with clarity and credibility

Closing sales effortlessly in a Contact centre environment

DURATION: 1 Day

Course Outline

• Cold calling is not dead
• Qualifying before calling
• Understanding the customer buying process
• The 4 A’s in objection handling
• Selling solutions and solving problems
• Value is in the eye of the buyer
• Questioning techniques
• How getting the propsect to say “No”, gets you the sale.